Nation-wide it is estimated 65% of calls to Emergency Triple Zero (000) are made from mobile phones, with many people unsure of their exact location. This makes it difficult for operators to accurately and quickly dispatch emergency services.

The Emergency+ App offers callers the ability to verbally provide emergency operators with their location information as determined by their smart phone’s GPS functionality.

It also provides users with the contact numbers and a short explanation of when to call other service for support numbers such as the Police Assistance Line (131 444) and the State Emergency Service national call centre (132 500). ACT Policing receive on average 2,200 calls a month to Emergency Triple Zero (000), with around 50 per cent not attributable to a life-threatening emergency.

The Emergency+ App was produced and developed by Fire & Rescue NSW and the Triple Zero Awareness Working Group. The ACT Emergency Services Agency receives an average of 5,000 calls to Emergency Triple Zero (000) a month.

Who should you call?

Call Emergency Triple Zero (000)

  • Is someone seriously injured or in need or urgent medical help?
  • Is your life or property being threatened?
  • Have you just witnessed a serious accident or crime?

Call State Emergency Service (132 500) – For emergency help in floods, storms and cyclones

Call Police Assistance line (131 444) – If you are a victim of a crime, other than life threatening or time critical emergency situations, you should call 131 444 for police assistance.